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Associate Consultant Itil-itam Wipro Ltd at coimbatore


  • Key skills required for the job are: ITIL Asset-Config Mgmt (Mandatory) As a Senior Administrator, you should be able to handle first point escalation for all technical and process issues.
  •  Provide technical subject matter expertise wherever required. Ensure proper communication and quick resolution as a crisis manager. 
  • Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents related to his / her tower Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents, Hardware troubleshooting & Vendor coordination Prepare Weekly and monthly status reports. 
  • Participate in business meetings with various stake holders on a need basis. Take corrective actions based on the customer satisfaction surveys. Work on the service improvement programs.
  •  Effort estimation/reviews on need basis for new projects. 
  • Training of new team members. 

Able to work on Knowledge acquisition and updates to related documents Minimum work experience:3 - 5 Years


  • Salary: Not Disclosed by Recruiter
  • Industry:IT-Software / Software Services
  • Functional Area:IT Software - Application Programming , Maintenance
  • Role Category:Programming & Design
  • Role:Software Developer

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