Skip to main content

Amazon Hiring - Walkin - Work From Home

Customer Service Associate- VCS- India:

Virtual Customer Service (VCS) - It is a Work from Home model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and work-like environment at home location so that associates can deliver their best in terms of productivity and quality.THIS IS AN EMAIL PROCESS.

Knowledge & Skills Required
Desired skills:

  • Action oriented, self-disciplined and organized
  • Effective time management skills and ability to prioritize work time to ensure productivity and department standards
  • Ability to communicate clearly with both internal and external customers
  • Good comprehension skills - ability to clearly understand and address customer issues appropriately
  • Good composition skills - ability to compose grammatically correct, concise, and accurate written responses
  • Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
  • Good typing skills


Preferred Criteria:

  • Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
  • Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
  • Should ensure Work-like environment with no disturbance during the work hours.
  • Experience working in a customer service environment for at least 6 months

  • The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.


Customer Focus: 

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions 
  • Maintain regular and reliable attendance, including the daily schedule as assigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season


Problem Solving Skills:

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations


Qualification required :

  • Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply with 6 months of work experience


Shifts: Rotational
Benefits: Night Shift Allowance, Over Time, Sodexo Coupons.
Contact Details
Recruiter Name:Ashwini
Contact Company:Amazon Development Centre (India) Pvt. Ltd.
Email :ashsridh@amazon.com

Business Analyst / Coimbatore / IT Sector Kovai Soft Technologies Private Limited : CLICK HERE 

Comments

Popular posts from this blog

Job Wanted List DINAMALAR TIRUPPUR DT:23.12.2018

Job wanted list DINATHANTHI COIMBATORE DT:23.12.2018 : CLICK HERE
JOB WANTED list DINATHANTHI TIRUPPUR DT:23.12.2018 : CLICK HERE

















Pudhiyathalaimurai news channel Jobs for freshers with any degree

What is Pudhiyathalaimurai ? Pudhiyathalaimurai is a popular tamil news channel and it also publishing tamil magazines. Mr. P. Sathyanarayanan is the founder of Pudhiyathalaimurai. Puthiya Thalaimurai Television started its satellite TV relay on 24 August 2011 and has been successfully broadcasting all its events, acquiring a huge local and international Tamil population as its regular viewers. It is also known for promoting the view of Church when reporting events related to KKNPP, the Sri Lankan Tamil issue, and the Kachatheevu issue. On weekdays, it broadcasts about 25 different programs from 6 a.m. through midnight.  "Agni Paritchai" is a program featuring interviews of popular icons from Tamil Nadu. Agni Paritchai brings contemporary icons from various platforms of society to answer the questions of the interviewer. This program is telecast once a week. The Puthiya Thalaimurai TV is the first Tamil news television channel that started its free live streaming through in…

Wanted List Dinamalar Tiruppur 16.12.18

Job Wanted List DinaThanthi coimbatore 16.12.2018 : CLICK HEREJob Wanted List Dinakaran 16.12.2018 :CLICK HERE
Job Wanted List DinaThanthi tiruppur 16.12.2018 : CLICK HERE
wanted list Dinamalar Erode 16.12.2018 :CLICK HERE
Wanted list Dinamalar Coimbatore 16.12.2018 : CLICK HERE