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Customer Service Representative I - Medical

Essential Duties and Responsibilities:

  • Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
  • Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
  • Complies with all applicable company policies and procedures to meet JCAHO and company standards
  • Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
  • Completes SOPs/CMNs and documents on tracking log
  • Verifies Medicare, Medicaid, and private insurance coverage information
  • Clears previous day’s route and checks all paperwork for accuracy and completeness
  • Prepares deposit for location on a weekly basis
  • Maintains referral log

Provides service for all retail/walk-in equipment requests
  • High school diploma or GED equivalent
  • Employment is contingent upon a drug screening test and background investigation
  • Experience in medical field and administrative record management

Physical Demands: 

  • While performing the duties of this job, the employee is regularly required to sit and talk or listen
  • The employee is occasionally required to walk
  • Specific vision abilities required by this job include close vision

Competencies: 
  • Knowledge of Medical terminology
  • Knowledge of medical billing practices
  • Knowledge of billing reimbursement
  • Knowledge of insurance policies and requirements
  • Strong customer service experience

Rotech offers:

  • Competitive Compensation
  • Career Path and Management opportunities
  • Health and wellness benefits to include medical, prescription, dental and vision plans, short term and long term disability, supplemental life insurance and flexible spending accounts
  • Employee Assistance program
  • PTO and paid holidays
  • 401K
  • Bonus'
  • Employee Discounts
  • Employee Referral program
  • Employee Recognition program
  • Employee Service Program
  • Make the right move, Contact us today!


This process will take approximately 5-7 minutes to complete. The hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc. 

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities
Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.


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