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Diamond Resorts Call Center Professional (Bilingual - Japanese)

Diamond Resorts™

Imagine a Career Focused on Improving Lives Through the Power of Vacations!

DIAMOND RESORTS™ OFFERS:
  • Competitive Compensation
  • Outstanding Benefits (Medical, Dental, 401K w/ Company Matching)
  • Resort Privilege Program (eligibility for travel discounts)
  • Industry Leading Training Program
  • Eligibility for our tuition assistance program
  • Real Opportunities for Growth!
  • If you are passionate about providing a product that you believe in, then partner with a global leader in the industry and start delivering Vacations for Life® today!


COLLECTIONS SPECIALIST

SUMMARY:

The Collections/Customer Service Specialist will be able to speak Japanese and English fluently. Customer Service Skills a plus. No Collections Exp Required.

RESPONSIBILITIES:

  • Provides customer service regarding collection issues, questions and processing payments and/or refunds.
  • Resolves account discrepancies and maintains tracking of accounts worked concisely and professionally.
  • Responsible for reducing delinquency for assigned accounts.
  • Monitors and maintains account adjustments, small balance write offs, customer reconciliation and processes credit memos.
  • Reviews open accounts for collection efforts.
  • Makes outbound calls, maintaining professional communication at all times via phone and in person.
  • Adheres to the Fair Debt Collection Practices Act (FDCPA) and any other regulations governing the collections process.
  • Utilizes computer systems to handle skip tracing.
  • Reviews terms of sales and/or loan documents and attempts to collect customer payments.
  • Provides timely follow-up on payment arrangements and documentation required per account.
  • Locates customers using credit bureau information, background checks, loan documents, and other paperwork and/or databases.
  • Ensures customer information is correct and updates information as necessary.
  • Identifies issues attributing to account delinquency and discusses with management for best practices and process resolution.
  • Responsible for exceeding departmental performance standards and quality assurance expectations.
  • Completes all required company trainings and compliance courses as assigned.
  • Adheres to company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.

QUALIFICATIONS:

High School Diploma or equivalent.
SKILLS:

  • Computer proficiency in Microsoft Word, Excel and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Able to establish and maintain a cooperative working relation.
  • Able to use sound judgment; work independently, with minimal supervision.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.
  • Confidential Interviews will be arranged if required.


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